Privacy Policy

1. Introduction

Balanita Private Limited (“Balanita,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information collected through our website and any related services (collectively, the “Services”).

2. Information We Collect

• Personal Information: We may collect personal information that you provide to us voluntarily, such as your name, email address, phone number, and other contact details when you interact with our website or submit inquiries through our contact forms.
• Usage Information: We may automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, operating system, referring URLs, pages visited, and other analytics data.

3. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide and maintain our website and services.
• To respond to your inquiries and provide customer support.
• To personalize your experience and deliver tailored content.
• To analyze website usage and improve our products and services.
• To send you marketing communications, newsletters, and promotional materials (if you have opted in to receive them).
• To comply with legal obligations and enforce our policies.

4. Data Sharing and Disclosure

We may share your information with third-party service providers, business partners, or affiliates who assist us in delivering our services and managing our website. We may also disclose your information when required by law, to protect our rights, or to respond to legal requests or investigations.

5. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not operated or controlled by Balanita. This Privacy Policy does not apply to third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of these third parties before providing any personal information.

8. The Training Records Scorecard

This section explains what happens to your information when you use our audit-ready training records scorecard at balanita.com/compliance-check/.

What we collect

• Your answers to the 15 questions, and the score and band they give.
• The details you enter: your name, work email, company, country, number of learners and, if you choose to give it, your industry.
• Whether you ticked each consent box, and when.

We do not ask for anything else, and the scorecard does not need an account.

Why we use it

• To send your report. You must tick the first box to get it. We use your details and answers to work out your score and email you the full report.
• For one email from our team about your result. If your organisation has 100 or more learners and your score is Patchy or Exposed, a member of our team may email you once about your report.
• For follow-up emails, only if you ask. If you tick the second box, we send you three emails about training records over about nine days. Every one has an unsubscribe link. If you book a score review, the follow-up emails stop.
• To keep a record of who asked for a report and how we followed up.

We do not sell your information or use it for advertising.

Who processes it

We use these service providers. Each one only processes your information to provide its service to us.

• Brevo keeps your contact details and answers, and sends our emails.
• ClickUp holds our team’s record of each enquiry: your details, your answers and your score, so we can follow up.
• Google (Google Workspace) holds our team’s email.
• Cloudflare runs our website’s network and the security check on the form, which confirms a person sent it. The check may use your IP address and information about your browser.
• Our hosting provider runs the website. Its server logs do not contain your name, email, company or answers.
• Cal.com handles the booking if you book a score review, and tells us it was booked.
• Google Analytics records which steps of the scorecard are used, without your name, email, company or answers.

To limit misuse of the form, our server keeps a scrambled (hashed) version of your IP address for 10 minutes.

How long we keep it

We keep your details and answers for 24 months after your last contact with us, then delete them. If you unsubscribe, the emails stop straight away, and we keep only a note that you unsubscribed, so we never email you again by mistake.

Your choices

• Unsubscribe from follow-up emails at any time with the link in each email. You keep your report.
• See, correct or delete your information: email legal@balanita.com. We delete it from Brevo and ClickUp within 14 days and confirm by email.
• Not ticking the second box never affects your report.

9. Balanita Academy

This section explains what happens to your information when you register for a Balanita Academy programme at balanita.com/academy/.

What we collect

• Your name, email address, mobile number, city and current status, and, if you give them, your university or institute and your degree programme and year.
• The programme or pathway you choose, when you need to start, how you would like to train, how you heard about us and, when applications are open, why you want to join.
• For Software Engineering Industrial Training, your CV, as a PDF file.
• That you agreed to be contacted about Balanita Academy, and when.
• Any campaign details in the link that brought you to the page.

Why we use it

• To contact you about the programme you chose, for example when applications open, and about the practical task, the interview and payment.
• To assess your application. Our team reads your details and, for Software Engineering Industrial Training, your CV, to decide whom to invite to the next step.
• To keep a record of each registration and how we followed up.

We do not sell your information or use it for advertising.

Who processes it

We use these service providers. Each one only processes your information to provide its service to us.

• Brevo keeps your contact details and sends our emails, including the confirmation of your registration. It does not receive your CV.
• ClickUp holds our team’s record of each registration, with a private link to your CV.
• Our hosting provider runs the website and stores your CV on our server, in a folder that cannot be opened from the web. Only our team can open it, through the private link in ClickUp.
• Google (Google Workspace) holds our team’s email.
• Cloudflare runs our website’s network and the security check on the form, which confirms a person sent it. The check may use your IP address and information about your browser.
• Google Analytics records that a registration was sent and which programme was chosen, without your name, email, phone number or CV.

To limit misuse of the form, our server keeps a scrambled (hashed) version of your IP address for 10 minutes.

How long we keep it

We keep your registration and your CV for 12 months after your last contact with us, then delete them.

Your choices

• See, correct or delete your information, including your CV: email legal@balanita.com. We delete it from our server, Brevo and ClickUp within 14 days and confirm by email.

10. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to remove such information from our systems.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes to this policy by posting the revised version on our website or sending you a direct notification.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at legal@balanita.com.

13. Effective Date

This Privacy Policy is effective as of 30-October-2026 and applies to all information collected through our website and services thereafter.