Balanita Manage, monthly service
Balanita Manage is a monthly service that maintains, supports and improves your LMS after it goes live. It is not a ticket desk: we work on a schedule, without being asked, and send you a written review every month. You focus on training. We handle the system.
Monthly performance review
[Organisation name], [Month]
| Item | Status |
|---|---|
| LMS core, plugin and theme updates | Done |
| Security updates | Done |
| Minor change: [description] | Done |
| Support requests resolved | [Number] |
| Active learners against your band | [Number] of [band limit] |
| Recommendations for the next 30 days | [Number] actions |
Delivered by the 5th of the following month. Covers platform health, learner activity and next steps.
Your platform, licences, accounts and data stay in your name. Every month, every Manage client gets all of the work below, on the Standard support window, whatever the learner band.
An active learner is anyone who logs in at least once in the billing month. Pay annually and you pay for 10 months and get 12.
| Band | Active learners | Price |
|---|---|---|
| A | Up to 500 | US$ 450 a month |
| B | 501 to 1,500 | US$ 950 a month |
| C | 1,501 and above | Quoted on request |
| Band | Pay upfront | Effective monthly |
|---|---|---|
| A | US$ 4,500 | US$ 375 |
| B | US$ 9,500 | US$ 792 |
| C | Quoted | Quoted |
12-month minimum. Cancelling early does not end the payment obligation for the remaining committed months. After the minimum, 30 days written notice, no penalty. Standard support in Sri Lanka business hours (GMT+5:30) is included. Gold support in the client's own time zone is quoted. All prices exclude taxes, which are calculated according to the applicable country's laws.
Anything outside the monthly scope is quoted first. Nothing is added to your bill without your approval.
| Item | How it's handled |
|---|---|
| Server management | Balanita Server Management, from US$ 150 a month, no minimum term on its own. Explore Server Management |
| New courses or quizzes over 30 minutes | Quoted separately. Smaller items use your monthly minor change. |
| New SSO or integration builds | Scoped and quoted separately. |
| Multilingual build, including Arabic and RTL | An add-on, quoted at scoping. |
| Licence fees | Paid by you directly, in your name. |
| Major rebuilds and migrations | Scoped as a Balanita Launch project. |
Anything that takes Balanita less than 30 minutes: adjusting a course sequence, updating a page section, reconfiguring an email trigger, adding a user role or group, or adding a short quiz. Anything larger is scoped and quoted first, and you approve it before we start.
Yes, after a free platform audit covering configuration, security, plugin health and learner data. If it meets our standard, the retainer starts the following month. If it needs fixing first, we scope and quote that work before we proceed.
Extra minor changes, or anything larger, are quoted separately. We estimate the time before we start, and you approve the quote before work begins.
Cancelling early does not end your payment obligation for the remaining committed months. After the minimum term, cancellation needs 30 days written notice, with no penalty.
No. Manage covers the LMS itself. Your server, on your own cloud account or hardware, is covered by Balanita Server Management, a separate service.
Wherever your LMS came from, there is a clear way to start. A free 30-minute discovery call confirms which one applies and gives you an exact monthly price.
The retainer starts at handover, with no audit needed.
We run a free platform audit first, and take it on if it meets our standard.
A short re-audit checks the platform's health before we take it back.
